Thursday, August 12, 2004

Dear Miss. Whittaker

Thank you for emailing our office once again concerning our new MILO Bar 50g.

We apologise if you felt we were simply being polite and not answering your questions. We shall try and answer them in this email.

Nestle is constantly reviewing it products and continuing to make them better for consumers to enjoy and use. The main reason for discontinuing the old MILO bar was extensive research showing consumers were after a change.

We have all tasted the new MILO bar and were sad to lose the old one but are extremely pleased with the new one both in taste and sales.

At this stage we are currently not considering bringing back the old MILO bar.

Once again we apologise for your disappointment with the new MILO bar and hope that this answers some of your questions.

Should you have any further queries, please do not hesitate to contact our Consumer Services department on 1800 025 361 during business hours.

Yours sincerely,

Melissa McKinnon
Consumer Services Co-ordinator
Nestle Australia Ltd

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