dear melissa,
thanks for getting back to me, but i was just wondering if you could possibly answer the questions i asked you, rather than just rattle off the polite response that you gave me. i get that its your job to be all polite and stuff, but i'd prefer it if you actually answered my questions.
just incase you deleted my prior email, here they are again

could you please answer a couple of questions?

1. what was the reason for discontinuing the original milo bar?

2. have you tasted the new one and compared it to the old?

3. did you do any research into whether or not people wanted you to change
the recipe?

4. if the new bar is unpopular, will you be bringing back the old one?

looking forward to hearing from you again,

carly