Friday, September 12, 2003

Name: Miss. Carly Whittaker
Suburb: christies beach
Country: australia

Type of Enquiry: Nestle brands and products

milo bars are my favourite chocolate bars. actually, they used to
be my favourite, until you changed them. are you still making the old
ones? please make them. the new ones taste nothing like milo, or the old
milo bars. they taste like chocitos, and if you made these new milo bars
as competition against chocitos, thats just weird cos i dont know many
people who would buy a chocito over another chocolate bar. and anyway,
there was nothing on the market like a milo bar, now, with this new one,
its just another copy of some other bar.
please make the old milo bars again.

Dear Miss. Whittaker

The quality of our products is of the utmost concern to us and whilst we were sorry to hear of your disappointment with our MILO Bar 50g, we would like to thank you for notifying us.

You mentioned that this was the first time you tried our product since our formulation change. We understand your disappointment and sincerely hope that this incident will not deter you further from enjoying our vast range of products.

We value your feedback and if you have any further inquiries about our products please do not hesitate to contact us on 1800 025 361 during business hours.

Yours Sincerely,

Colette Asmar
Food Adviser
Nestlé Australia Ltd

yes im happy they wrote back, but it still doesnt change the fact that the fucked a completely good chocolate bar and came out with a disgusting one

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